Shipping policy

 

Thank you for shopping at buyrubbermats.com, the official online store of Vikas Rubbers . We are committed to ensuring safe and reliable delivery of your orders.

1. Product Cost & Delivery Charges

  • All prices displayed on our website are exclusive of delivery charges.

  • At the time of checkout, you will be charged only for the product cost.

  • After your order is placed, our team will calculate the applicable delivery charges based on:

    • Order weight and dimensions

    • Delivery location (pincode)

    • Preferred delivery option (Express Courier / Parcel Service)

  • Customers will be intimated of delivery charges separately by phone, email, or WhatsApp before dispatch.

  • Orders will be dispatched only after confirmation of delivery charge payment.

2. Delivery Options

We currently offer two shipping options:

Option

Express Courier Service

Parcel Service

Speed

Faster – usually 5–10 business days

Slower – usually 7–15 business days

Cost

Higher compared to parcel service

More economical for heavy/bulky items

Delivery Type

Direct to customer’s address (where service is available)

Pickup from nearest parcel agency office – home delivery may not be possible

Best For

Small/medium orders where speed matters

Large/heavy orders where cost-saving is important

 

3. Delivery Timelines

  • Express Courier: Estimated 5–10 business days from dispatch.

  • Parcel Service: Estimated 7–15 business days from dispatch.

  • Delivery timelines are indicative and may vary due to courier availability, holidays, or unforeseen delays.

4. Note on “Free Shipping” Display in Checkout

  • Our Shopify system may display “Free shipping” at checkout when you place your order.

  • This is a default system setting and does not mean delivery is free.

  • As mentioned, all delivery/courier charges are extra and will be communicated separately before dispatch.

5. Customer Responsibility

  • Customers must ensure correct shipping address and contact details are provided at checkout.

  • For parcel service deliveries, customers may need to collect the goods from the nearest agency office.

  • Failure to collect goods on time may result in storage or return charges, which will be borne by the customer.

6. Damaged, Missing, or Wrong Items

  • If your package is damaged, missing items, or incorrect, please notify us within 48 hours of delivery at orders@vikasrubbermats.com with photos of the product/package.

  • We will resolve the issue in line with our Return & Refund Policy.

7. Service Coverage

  • We currently ship within India only.

  • International shipping is not available at this time. For International orders

8. Contact Us

For queries regarding shipping and delivery charges, please contact:

Vikas Mats – Operated by Banco Rubbers (Sister Concern of Vikas Rubbers)

📍 Rubber Board Water Supply Road, Thalappady, Near SME Nursing College

Kottayam – 686009, Kerala, India

📞 +91-9778467550

✉️ orders@vikasrubbermats.com